Refund Policy

Last updated: June 4, 2026

1. Digital Product Nature

SpecNow delivers a digital product — a downloadable ZIP file containing AI-generated build pack documents. Once downloaded, this product cannot be returned. Please review the free preview before purchasing to ensure the output meets your expectations.

2. When Refunds Are Available

Refunds are available in these cases:

• You were charged but never received a download link.
• The download link is broken or the file is corrupted.
• You were charged twice for the same purchase.

3. When Refunds Are Not Available

Refunds are generally not provided if:

• You downloaded the build pack and simply changed your mind.
• The AI-generated content did not match your personal expectations — the free preview exists so you can evaluate quality before buying.

4. How to Request a Refund

Email support@specnow.co with your order details. We'll review and respond within 3 business days.

5. Contact

Questions? Email support@specnow.co.